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Blog

4 min read

Redefining Marketing with Cultural Relevance

Today, we celebrate diversity and actively work to include people of all backgrounds, races, religions, disabilities, and more, but as recently as 1960, there were no Black voices in marketing and advertising. As a millennial, this is mind-boggling...

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7 min read

Beyond Satisfaction: Elevating Customer Service to Extraordinary

In today’s competitive marketplace, providing exceptional customer service isn’t just nice to have; it’s a necessity. Businesses that prioritize customer satisfaction and go above and beyond foster intense brand loyalty, elevating them from a crowd...

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4 min read

e-Commerce Marketing Musts for 2024

When reviewing your marketing strategy, it’s important to keep in mind the ultimate goal: to bring awareness to your brand, drive traffic to your website, and convert sales. With so many ways to market your products and website, how do you know...

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5 min read

The Capabilities of Strategic Networking

Networking. The word conjures up so many visuals, doesn’t it? If the thought of walking into a large room full of strangers and attempting to make small talk invokes feelings of dread and impending doom, you’re not alone. In an increasingly digital...

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3 min read

Turning Process Reviews into Engaging Team Collaborations

Reviewing your company’s procedures may not be the most exciting part of the gig, but it sure can be! If you own or manage a business and don’t make this a priority at least once a year, you’re doing a disservice to yourself, your clientele, and...

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3 min read

How to Make Your Site ADA Accessible, and Why it Matters

When you think of the Americans with Disabilities Act (ADA), what comes to mind? If you’re like most, probably nothing at all, or maybe you think of a person in a wheelchair. We don’t tend to think about things that don’t regularly affect us. But...

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6 min read

The Who, What, and Where of U.S. Data Privacy Protection Laws

As a business owner or manager, you bear a lot of responsibility in your everyday life. You have products to test and people to lead, sales to make and bills to pay. The weight can be crushing at times. But at the core of any successful business, is...

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4 min read

The Rise and Shift of Influencer Marketing

Influencer marketing has emerged as a powerful tool in recent years for businesses aiming to connect with their target audience in new ways. This modern advertising strategy utilizes the popularity and reach of influential individuals to promote...

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6 min read

The Power of Artificial Intelligence in E-Commerce and Business

Artificial intelligence, or AI, has become quite the hot topic this year, and for good reason–AI is not only revolutionizing the way we work, it’s opening our eyes to possibilities we didn’t even know to dream about. With its ability to analyze vast...

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4 min read

How to Master Upselling and Boost Your Average Order Value

Unlocking the key to maximizing revenue from each transaction is the chef’s kiss of e-commerce. Upselling plays a pivotal role in achieving this by encouraging customers to purchase higher priced or superior versions of the product(s) they intend to...

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4 min read

15 Key Considerations for Your e-Commerce Platform

In the bustling world of e-commerce, where every click can lead to a sale, choosing the right platform for your online store is imperative. The decision can garner favor and attract new clientele, or it can leave your customers frustrated and...

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3 min read

Why Your Mobile Website Isn't Converting, and How to Fix It

In today's fast-paced digital world, having a mobile-friendly e-commerce website is no longer an option; it's a necessity. Despite its growing importance, many businesses struggle to convert mobile visitors into paying customers. As of August 2023,...

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3 min read

Mastering eCRO Trends - A Blueprint for success

The world of eCommerce is an ever-evolving landscape, with competition at an all-time high. Your eCommerce website is not just a digital storefront; it's a dynamic, ever-evolving marketplace. Here is a guide to mastering eCommerce conversion rate...

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2 min read

Building Trust in Online Retail: Strategies for Success

Since the emergence of Covid-19, consumers have re-evaluated their priorities when shopping online. Trust and authenticity have become paramount, with customers seeking out brands that align with their values and deliver on their promises. In fact,...

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2 min read

ADA/WCAG Compliance - Revisited

We've talked about this topic in at least one previous post, but it's such an important and relevant issue, we wanted to circle back! First, let's answer the most important question:

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2 min read

Ecommerce Loyalty Programs - Quick Tips

Ecommerce loyalty programs are a great way to reward your customers for their continued patronage. By offering rewards such as discounts, free shipping, or exclusive access to products and services, you can encourage customers to keep coming back to...

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2 min read

Customer Loyalty in Ecommerce: Why It Matters and How to Build It

Customers today are definitely not the same as customers of yester-year. In today's highly competitive ecommerce industry, where almost anyone can create an online storefront, customer loyalty is more important than ever. With so many online...

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2 min read

Holiday Shopping with Buy Now Pay Later

Many consumers started holiday shopping earlier than in previous years. Holiday deals started earlier and customers have been warned of supply chain disruptions, possible shortages, and delays. 

Buy Now Pay Later options offer shoppers flexibility....

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2 min read

How You Should Be Using GA4

What’s changed? 

GA4 (Google Analytics 4) is the latest implementation of Google Analytics. It was released about a year ago (October 2020) and is the new default 'type' of analytics. However, it is no mere 'iteration', GA4 is an entirely new...

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2 min read

The Importance of Maintaining Your PCI Compliance

What is PCI-DSS Compliance? 

Payment Card Industry Data Security Standards 

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2 min read

Check for General Accessibility Compliance Using Browser Extensions

The power of the Web is in its universality. Access by everyone regardless of disability is an essential aspect.”

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1 min read

Things to Consider for PDP Video Implementation

Product videos are a great way to give online shoppers a feel for how your products look and move in a real-world setting. But incorporating videos into your product detail page (PDP) may not be as simple as you think. 

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2 min read

Using USPS Address Verification vs Autocomplete

So, what does autocomplete and verification have to do with e-commerce checkout? Anything that facilitates a faster, friction-free checkout can, of course, be considered a good candidate to incorporate into the checkout process, right?

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2 min read

What is a Road Map and How It Can Help Your eCommerce Site

Road Map: noun: a detailed plan to guide progress toward a goal or a detailed explanation. 

If like me you remember physical road maps on paper, that are folded up and crammed into your glove compartment. Road maps help you get from point A to...

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2 min read

Going Beyond Google Analytics

For those of you that are looking for new ways to leverage analytics for a positive boost to your eCommerce site conversions. Here are a few tips that highlight the standards that should be considered when auditing your Analytics game that can save...

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3 min read

What Makes a Good eCommerce Site

There is a multitude of factors that can determine an ecommerce site’s quality and an abundance of advice and articles about ecommerce best practices. One important factor, possibly the most important, should be site performance. The goal of an...

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3 min read

Understanding Google Core Vitals Updates

What’s New?

If you haven’t heard already, Google will soon be adding page experience factors into its search weighting algorithm, so to rank well in Google you will not only need relevant content, but you will also need to have certain page...

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3 min read

Picking the Right Payment Options for eCommerce

Payment options for online and in-store have evolved and changed the way our customers interact with brands. Learning the right combination of services can be costly if you are not paying attention to what each transaction is costing you. Exploring...

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3 min read

Building Loyalty with your Customer Account Page

Your accounts page is an underappreciated portion of your website. It is the part of your website that gives the customer a bit of ownership and presents an opportunity to create an elevated personalized experience.

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2 min read

Implementing Cart Updates for Promotions on Lover’s Lane

By creating a cart experience that is easy to use on the back end and understandable for customers, Virid helps Lover's Lane offer quick solutions to their website maintenance. Virid values continuous improvement for our client website's in order to...

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3 min read

How to Decide What Facets to Pick for My Products

So what is a facet? Facets are sidebar links that filter common factors found across your products; they help your customers refine the products they want to see. The ability to refine by factors helps customers focus their searches without having...

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3 min read

The Pantone Color of 2021 and the Brands Who Got It Right

Pantone did something different for 2021: there are two colors of the year. The color industry expert chose “Ultimate Gray” (17-5104) and “Illuminating” (13-0647) yellow as the colors of 2021. In a tone that matches how many people feel looking...

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3 min read

How To Get Your Customers To Trust You in Five Simple Ways

Since the onset of Covid-19 consumers appear to have re-assessed their priorities when they’re shopping online. Today, consumers are expecting higher levels of authenticity, seeking out brands they can trust will deliver on promises and that also...

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1 min read

Get to Know Your Anonymous Shoppers

You don’t know most of your shoppers, and you’re not alone — anonymous shoppers represent 75% of allecommercevisits. As a marketer, it will cost you up to 5 times more to acquire a newcustomerthan to retain an existing one. Almost all new...

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3 min read

Increase Revenue with Conversion Rate Optimization Website Audit

One of the important steps we take with new clients is completing an in-depth comprehensive website audit to go over your site and look for possible problems and inefficiencies.In the first phase of our engagement with you and your team wes...

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1 min read

Print + Digital Technologies = Postcard Retargeting

Since digital marketing has such obvious benefits with its low cost, high reach, and pervasive presence on mobile devices, it makes sense to always have a constant digital campaign running. But, there’s a limit and issue with cognitive load when...

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3 min read

Three Tips for a More Immersive Brand Experience in Email

Think about your favorite brands. Why do you like them so much? I would wager that the brands you love the most go beyond just having great products. They probably give you great experiences as well; they might even market a lifestyle. These types...

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3 min read

Understanding Password Breaches in Chrome

If you use the Chrome browser, and particularly their password manager, you most likely have seen an alert popup in the past few months warning that a data breach has been reported. 

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2 min read

What Is BOPIS and Why Should You Care?

The acronyms of omnichannel and their impact 

ISPU, BOPIS, STS, and SFS. It’s a lot of acronyms and what do they all mean? Well, they are omnichannel retail options. Omnichannel offers ways to streamline the shopping experience for consumers with...

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4 min read

19 Things You Need on Your Homepage (3 of 3)

In the third  part of this blog series we will focus on the essential home page attributes to help your site increase conversionsOur team has reviewed thousands of home pages in the past two decades, here are 19 areas to focus on and some tips...

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3 min read

13 Things You Need on Your Product Detail Pages (2 of 3)

The second part of this series is a list of items that are essential to have on your product detail pages.Have you ever received a product and discovered that the fit was just, not rightMaybeit was the material or the weight or size? Whatever...

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2 min read

6 Things You Need on Your Product Listing Page (1 of 3)

Product listing pages are the most explored pages on your eCommerce site. The displayof your products on listing pagesis a place where your customers enjoy organizing their favorite products in a way they understand, for example showing the...

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2 min read

Our Favorite Shopify Plus Features

The Features You Will Love
In the last year, the team at Shopify Plus has added features to help their 1.2 million users become more profitable. Here are some of the great features that may also add to your success.
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2 min read

8 Essential Factors to Consider When Migrating Off Magento

Still stuck with Magento 1 but need to make a move to upgrade or pick a new eCommerce platform? Pretty tough decisionall service for Magento 1 ends at the end of the month. The ‘Upgrade’ from Magento 1 to Magento 2 is also not an upgrade, it’s a...

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4 min read

20 Ways Retailers and Brands Can Roll With Changes in 2020

Conquering change takes a tenacious and innovative team. Our market challenges, whether they are technical or physical, can be overcome. Here is some food for thought and tips to help you manage.
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2 min read

Using Direct Marketing to Drive Traffic to Your Shopify Site

Once your Shopify site is set up, it is important to utilize a combination of digital marketing and direct mail tactics to drive traffic to it.  

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2 min read

Workflow Automation for an Agile Ecommerce Business

The potential of comprehensive workflow automation platform for your organization is hard to overstate; it can provide optimization, focus, cost savings, time to market efficiencies, and can unlock new opportunities and insights.

Integrating data,...

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4 min read

The eCommerce Guide to Writing SEO-Friendly Content

As an online marketer building an eCommerce empire, you are always looking for new ideas and ways to tap into potential new audiences. Without attracting new visitors, you can’t have exponential growth in your business.

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2 min read

Getting the Right Products in Front of the Right People With Direct Mail

With the holiday season upon us, retail marketers may find themselves wondering if they are using the right product marketing strategy to get the right products in front of the right people. To ensure success this time of year, retailers should...

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3 min read

What Does eCommerce Fraud Really Cost Your Business?

Merchants who sell online are concerned about credit card fraud, and rightfully so. Not only can it damage sales, but it can also negatively impact reputations, customer relationships and revenue.

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3 min read

5 Ways to Increase Average Order Value

There are lots of tools in the arsenal when it comes to increasing revenue on your eCommerce site. Managers spend resources on acquiring new traffic, advertisements, and even trying to outsmart Google’s search algorithms. What often gets overlooked...

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3 min read

9 Ways to Optimize your eCommerce Checkout for Conversion

Congrats, you did it!

You created a stellar marketing campaign that brought tons of new traffic to your site. You optimized your site search and product pages so said traffic could find exactly the products they wanted and get to checkout. And...

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2 min read

3 Ways Product Reviews Drive eCommerce Sales

What role do product reviews play in your eCommerce business? Nearly 95% of customers read online reviews before making a purchase, and displaying reviews can increase conversion rates by 270%.

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3 min read

8 Ways to Lower Your Company's Tax Audit Risk

Managing sales tax collection, remittance, and filing may be one of the most thankless jobs in business. It’s comprised of countless tedious tasks—from determining correct rates and rules to managing exemption certificates—each of which needs to be...

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6 min read

Why Your Mobile Site Isn't Converting

The Takeover

It's happened, smartphones have taken over. Mobile devices are no longer an emerging trend nor a potential untapped source of traffic, but an undeniable force in eCommerce. Of course numbers vary by industry and brand demographics, but...

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3 min read

How Artificial Intelligence is Impacting eCommerce

Artificial intelligence (AI) is beginning to embed itself into all aspects of our lives. From the growing number of self-checkout cash registers to advanced security checks at the airport, AI is just about everywhere.

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4 min read

How to Leverage Social Media to Increase Online Sales

There are currently 3.2 billion social media users on the planet—that’s almost half the population. What’s more, 37% of consumers find purchase inspiration through social media. Social media has become a powerful tool in the eCommerce arsenal,...

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5 min read

eCommerce Personalization Best Practices

A personalized eCommerce customer experience adds significant value for both customers and your bottom line. A study by Segment found that 44% of customers are more likely to become repeat customers if they have a personalized experience. 

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5 min read

How to Build an Effective Customer Acquisition Strategy

In recent years, acquiring new customers has become increasingly expensive, costing as much as 25x more than retaining an existing customer. While customer acquisition can be costly, it is also necessary for any healthy business to continue growing....

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10 min read

52 Ways to Increase eCommerce Conversions

Increasing conversions on your eCommerce site creates a healthy bottom line and a loyal customer base. There are plenty of ways to increase eCommerce conversions, but most retailers are neglecting some of them. Run through this checklist to ensure...

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1 min read

How Influencer Marketing Drives eCommerce Conversions

Influencer marketing has changed drastically in recent years. More and more retailers are finding that influencers drive eCommerce conversions and sales, yet few know how to properly leverage an influencer marketing strategy.

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3 min read

5 Limits to Small Business eCommerce Growth and How to Recognize Them

Running your small business is a complicated and demanding task. Operating and managing your eCommerce site at the same time compounds the issues that prevent you from doing the things you do best, creating and selling merchandise that delights your...

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2 min read

Fulfill from Store to Create a Better Customer Experience

Imagine a scenario where a customer orders a dress online, opts to pick up in store and then returns it online to the retailers 3pl or warehouse. How do you keep track? With the rising popularity of omnichannel consumer shopping patterns, retailers...

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2 min read

3 Common Retailer Pain Points and How to Solve Them

Better understanding the problem areas for most retailers helps you understand how they affect you and ways to solve them.

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2 min read

What’s Holding You Back: Marie Kondo and Changing Technology

If you have been online anytime in the last month or so, you’ve probably heard of Marie Kondo and her Netflix show, “Tidying Up with Marie Kondo.” Kondo’s method of tidying, the Konmari Method, encourages its followers to only keep items that “spark...

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3 min read

What Retailers Need to Know About Article 11

Team Virid sat down with Marc Whipple, the intellectual property attorney behind Legal Inspiration! Whipple is licensed to practice law in the state of Illinois and before the United States Patent and Trademark Office as a Registered Patent...

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3 min read

Building and Optimizing Your Marketing Tech Stack

An effective marketing strategy can make or break your eCommerce business, and a strong marketing tech stack can mean the difference between an effective strategy and one that misses the mark. Your marketing technology should integrate seamlessly...

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2 min read

Customer Pain Points that Limit eCommerce Sales

Your customer is the heart of your business. Keeping them happy should be your number one priority in order to have a profitable business. But are you aware of these pain points your customers may be experiencing?

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2 min read

How to Integrate a Marketing Campaign Across Channels

When creating a marketing campaign that has touchpoints across multiple channels, it's important to first understand the difference between multi-channel and omnichannel marketing. While multi-channel involves attracting customers across as many...

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3 min read

Omnichannel Strategies for Driving Millennials to Your eCommerce Site

If driving millennials to your Ecommerce site is part of your 2019 plan, it is important to make sure that you are taking an omnichannel approach to your efforts.

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2 min read

4 Amazon Principles to Apply to Your eCommerce Site

As Amazon continues its reign at the top, retailers can learn from its success to fuel their own growth. Here are 4 principles Amazon employs that can help drive conversions on your own site:

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4 min read

Developing an Amazon Strategy

It's no secret that online marketplaces like Amazon are taking the retail industry (and the world) by storm. In 2016, Forrester reported that half of online retail spending came from marketplaces. In response to this trend, many retailers have begun...

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2 min read

Best Practices for Optimizing your Site for International Shoppers

There’s a world of eCommerce shoppers available online and US brands and businesses want to captivate this growing class of new customers.  SkyBOX Checkout recommends the below tips to update your online store for cross border eCommerce success.

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3 min read

3 Things You Need to Know about the 2019 USPS Rate Changes

Every year, the U.S. Postal Service changes its rates. This year was no different, with new 2019 rates in effect as of January 27. At shipping software company Shippo, we did the hard work for you, diving into all of the new rates, comparing them to...

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3 min read

eCommerce Site Metrics You Should Be Tracking

The start of a new year is the perfect time to re-evaluate your eCommerce site performance and recalibrate your goals. The metrics that you track will help you measure your site performance and also determine the value of your efforts online. Below...

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3 min read

4 Commonly Missed Personalization Opportunities that Fuel Conversion

Increasing that stubborn 2-3% eCommerce conversion rate is extremely important to today’s marketers and ecommerce teams – and for good reason. By optimizing your conversion rate, you can increase revenue per visitor, acquire more customers, and grow...

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3 min read

Retail Recap: 2018 eCommerce Developments

2018 was a year of change for the retail industry. New advancements in technology, shifting customer expectations, and increased competition forced retailers to re-evaluate their priorities and find new ways to grow. Here were some of the major ...

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4 min read

Data, Loyalty, and New Marketing Trends [Q&A]

We sat down with Clarissa Schealer, VP of Sales at Clutch, to get her take on leveraging consumer data, creating a mobile-first shopping experience, and where retail marketing is headed in the new year.

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4 min read

That's a Wrap: What Retailers Can Learn from Cyber Weekend 2018

Cyber Weekend is over, and it was the biggest shopping weekend we've seen yet. According to Adobe Analytics, consumers spent $6.22 billion online on Black Friday, up 23.6% from 2017. And on Cyber Monday, spending hit a record $7.9 billion, making it...

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4 min read

Omnichannel, Personalization, and the Customer Experience [Q&A]

We sat down with our partners at 4-Tell to talk about omnichannel, personalization, and what it takes to create a killer customer experience. Here's what they had to say:

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3 min read

How to Write a Killer Blog Post

Information abounds: everyday technology is built for tabbing, mass managing, multi-feed processing, and application flipping. You know your eCommerce site needs a blog, but engaging readers feels like a shouting war against every other player on...

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2 min read

Updates on the Supreme Court Tax Ruling Every Retailer Needs to Know

Taxes–They Are A-Changin’

With a nod to Bob Dylan, when it comes to taxes, changes are indeed coming. In June of this year, the Supreme Court issued its ruling in the Wayfair vs. South Dakota case which said that the state of South Dakota, in...

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2 min read

Hiring for the Holidays? Don't Forget Direct Mail!

This is the time of year that retailers with brick-and-mortar stores hire extra staff for the holidays to ensure they are well prepared for the influx of foot traffic at their stores. If you are a retailer selling primarily online you may find...

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3 min read

eCommerce Fulfillment: How Not To Blow it During the Holidays

Most folks think that the gift holidays are in late December. Those of us in the eCommerce and catalog fulfillment business know that by late December, it’s all over except for the returns. For us, the key to a successful holiday season is solid...

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2 min read

3 Steps to Choosing an eCommerce Partner

At Virid, we know that selecting the right vendor or service can be difficult and often time consuming. Whether you're looking for a new eCommerce solutions provider or a service like web search or inventory management, here are a few basic steps...

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4 min read

The Ultimate eCommerce Holiday Checklist

No eCommerce manager is a stranger to the stress of the holiday season. Sure, increased traffic means more sales, but it also means more opportunities for site issues, customer service snafus, and shipping dilemmas. By now most retailers have...

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2 min read

Leading a Retail Revolution

Reading the headlines these days takes great courage for many retailers and brands. We see stores closing, reliance on promotions & discounts to drive top line sales at the expense of profit, and the increasingly empowered customer demands...

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2 min read

7 Insights from INBOUND'18 to Improve your Business

Last week, #TeamVirid made our way to INBOUND 2018, HubSpot's annual event that brings together amazing speakers and professionals, all passionate about delighting consumers and taking a people-first approach to marketing and selling. Here are some...

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2 min read

Questions You Should Be Asking your eCommerce Vendor

Your online store needs more than an eCommerce platform to function–it also requires third-party software to manage your warehouse, control shipping and transportation, and assist in various other parts of your business's supply chain. When choosing...

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4 min read

How to Leverage User-Generated Content to Increase Brand Loyalty

Any marketer will tell you – few things are more important in eCommerce than making sure your site has quality content that informs and adds value. But that can be challenging for small- and medium-sized enterprises (SMEs) that have correspondingly...

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5 min read

The #1 Mistake Businesses Make with eCommerce Photography, and How to Fix it!

We are in the era of image domination.

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4 min read

5 Myths of Payment Security

Securing payment data is vital for protecting your customers and your business. Unfortunately, there are many misconceptions about payment security goals, the most effective strategies, and even the types of organizations that are most at risk.

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1 min read

SMS Marketing: Why You Need It and Where to Get Started

Did you know: The average adult spends nearly 74 hours a month on a smartphone and 66% of all email is now opened on a smartphone?

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4 min read

5 Reasons to Outsource your Fulfillment

Okay, so which is the best use of your managers’ time?

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5 min read

Integrating Loyalty, Gift & eCommerce: Benefits and Best Practices

An eCommerce website has a lot of jobs. First and foremost, it has to showcase products, provide information, facilitate sales and process transactions. It is also the virtual “face” of a brand, reflecting the personality, appearance and overall...

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1 min read

Coffee with Virid: Designing the Ideal Tech Stack

Jonathan Hudgins is a Sales Executive on #TeamVirid. We sat down over his preferred black coffee to discuss how retail brands can design their ideal tech stack.

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4 min read

8 Signs it's Time to Replatform [Whitepaper]

At the end of the year many retail brands may be reassessing their current eCommerce platform. Perhaps brands are struggling to reach certain business goals, or issues with site performance are causing a decrease in conversions. How do retailers...

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6 min read

The Ideal eCommerce Site Experience

As shoppers become more experienced, online retailers need to become more sophisticated. Talking about the Amazon threat facing all retailers may seem cliche, but it’s relevant to everyone selling something online. Due to pressure from major...

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1 min read

Managing Digital Transformation

The basic definition of digital transformation is using digital technologies to create innovations that disrupt existing industries or create new ones. This process is unavoidable; no industry is protected from its effects. But when it comes to...

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2 min read

Coffee with Virid: Creating an Effective Partner Program for Client Success

Today we're chatting with Partner Manager, Ivan Silva, about creating a partner program that benefits clients. He takes his coffee black, because he needs all the energy he can get to go on site visits and build partner relationships across the...

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4 min read

How to Achieve Cross-Channel Commerce [Whitepaper]

Optimizing the Online and Catalog Connection

While every online retailer wants a compelling high-performance webstore, catalogers have unique needs. Among these needs are an optimized website for catalog shoppers, promotion of catalogs to online...

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2 min read

Know Your Errors

We've all seen it. You type in a URL in hopes of finding a useful page on the internet and you see Error 404: Page Not Found. No, the internet's not broken. But for many of your customers, that's what it can seem like if your site is not set up to...

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2 min read

Building Corporate Social Responsibility into Company Culture

Corporate social responsibility is the idea of brands voluntarily including environmental, social, and economic criteria in their regulations. In recent years, CSR has become something of a buzzword, something that businesses can highlight to relate...

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1 min read

Coffee with Virid: What is Dedicated Support?

Over the next quarter, we will be highlighting different members of #TeamVirid and providing insights into the different pieces that help your eCommerce website grow. Today, we sat down with Client Manager Kaitlin Keefe, to discuss dedicated client...

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9 min read

Mid-Year Health Assessment [Whitepaper]

As we come to the start of Q3, are you on track to grow your business? Can you list your potential blockers? The halfway point of the year is a good time to analyze your performance, re-adjust your strategy, and ensure you reach those goals by the...

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2 min read

Client Spotlight: Current Boutique

Team Virid sat down with Carmen Lopez, Founder and CEO of Current Boutique, to hear more about her story and the vision behind her store.

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1 min read

Communicating with Your Customers when You Mess Up

We all make mistakes. Sometimes they're big and bumbling, sometimes they're minor but still just as frustrating. Maybe a tweet from your marketing team went out too early, sharing important information at the wrong time. Maybe a glitch with your...

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3 min read

What the Supreme Court Tax Ruling Means for Retailers

Last Thursday, the US Supreme Court ruled that all states and local governments are now allowed to require online retailers to collect sales taxes even if they do not have a physical presence, or nexus, in the state, relying instead on having an...

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2 min read

3 Ways to put Mobile First

In the age of digital transformation, technology is quickly evolving, and consumer behavior is changing just as rapidly. Customers are no longer shopping exclusively in malls, nor are they shopping solely on their desktops. Instead, customers are...

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2 min read

How to Optimize Your eCommerce Return Policy

Your return policy can make or break your customer experience. Research shows that 58% of consumers want a hassle-free 'no questions asked' return policy, and 92% will buy something again if the returns process is easy. As much as customers want...

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3 min read

Site Search: Optimizing your Customer Experience

Customers visit your site in order to find something. Maybe they're looking for a specific product, an answer to a question, or even a customer service number. It's your job to help them find what they're looking for quickly, and that's where site...

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1 min read

Virid Gives Back in Celebration of Arbor Day

Virid Celebrates Arbor Day by Planting Trees in Honor of its Clients and Partners

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2 min read

How to Achieve True Omnichannel Commerce

Omnichannel commerce involves a seamless customer experience across multiple channels, including digital and brick-and-mortar. According to a study done by Harvard Business Review, only 7% of study participants were online-only shoppers and 20% were...

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2 min read

Why your eCommerce Site Needs a Blog

What if I told you one change on your eCommerce website could drive more traffic, increase conversions, and improve customer engagement? Having a blog on your site is a powerful way to communicate with your customers. Here's how blogging can work...

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3 min read

Impact of the GDPR on US Retailers

With just over a month left before the implementation of the EU General Data Protection Regulation (GDPR), designed to protect the data and privacy of EU citizens, many EU retailers are scrambling to ensure their businesses achieve compliance. But...

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2 min read

How to Improve Your Customer Experience

2018 is the year of the customer experience. All retailers want to increase sales, and to do this, you will need to shift your focus from individual customer touchpoints to improving the end-to-end customer journey.

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2 min read

Cross-Channel Catalog Integration

Catalogs are making a comeback. But instead of exclusively sending out catalogs as in the days of yore, retailers are now integrating their catalogs with their online storefront. So how exactly are they doing this? And more importantly, how can you...

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3 min read

How to Increase Conversions on Your eCommerce Site

Your eCommerce site is a journey, leading potential customers up the path to purchasing. They've traveled to your site from faraway places and stand at a crossroads. Here are a few elements you can use to show them the way:

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3 min read

5 Key eCommerce Metrics to Track as You Grow

Last month, about half of America made New Year’s resolutions. For businesses, the start of a year is often a time to reassess team and company goals—with the intention of growing your business, of course. But how can you tell if you are actually...

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2 min read

Trade Show 101

Trade shows are an eCommerce industry standard. The NRF’s Big Show, the IRCE, and Shoptalk are just a few shows that bring retailers and eCommerce partners together to learn about new product offerings, attend breakout sessions on relevant industry...

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1 min read

Building a Brand

Building a brand is so much more than just putting together a logo and making a catchy tagline—it’s a lifelong commitment to your buyers and users. You must stay true to your brand to thrive in an ever-changing retail environment. Your brand is an...

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2 min read

Retail Trends: What You Can Expect in 2018

With eCommerce growing at exponential rates, many brick-and-mortar stores worry about the future of their retail business. Will all shopping be done online from now on? How can retailers compete in this ever-changing environment? The answers may...

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1 min read

The Next Generation of "Cashless Payment": Apple Pay

The iPhone X has taken over the smartphone market in the past year, but that’s not the only technological advancement by Apple entering the spotlight. A cashless payment app has put Google Pay- now “Android Pay”- to shame, and its name is Apple Pay....

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2 min read

Meltdown and Spectre - What you need to know

By now you have likely seen one of many news reports about security vulnerabilities in computer chips like Intel, AMD, and others. We at Virid created this quick FAQ to help you make sense of the reports.

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2 min read

Benefits of Localizing Your eCommerce Website

In the 21st century, websites no longer simply share information with readers. Instead, they have become hubs for businesses to transact commerce with customers and other businesses. For any business that is expanding into global markets with...

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1 min read

Managing Your Reputation on Amazon

With thousands of merchants all selling their products in the Amazon Marketplace, maintaining a consistent customer experience is critical to the success of Amazon. To help with maintaining high standards, Amazon requires that their merchant...

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2 min read

How to Start Selling on Amazon: Listing Your Products

Last week, Virid attended the NEMOA directXchange conference in Itasca, Illinois. During a keynote session, we heard from Kenneth Harris of KLH Associates who spoke to attendees about how to sell successfully on Amazon. The fact of the matter is,...

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2 min read

Virid Recognized With Multiple eCommerce Website Awards

VIRID RECOGNIZED WITH MULTIPLE ECOMMERCE WEBSITE AWARDS

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1 min read

Google’s HTTPS Updates Critical for eCommerce Websites

Starting in January 2017, Google Chrome will begin labeling HTTP (Hypertext Transfer Protocol) connections as insecure. The first phase involves applying a “Not Secure” label to pages that collect passwords or credit card information but are...

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